Digital Consultations, Real Connections: Effective Virtual Engagement For Telemedicine

With the digital medium becoming more rampant, and allowing more connection and convenience, the medical industry has also adopted to telemedicine. This has allowed patients access to professional care from their homes, reducing wait time and commute, exposure to other diseases, access to more specialists. However, this would require a new approach for healthcare professionals, especially in terms of communication on a technological platform.

This lecture by Prof. Marvin Olaes details how healthcare professionals can hone their skills in communicating through this medium and maximize this new platform in their practice. He highlights the following strategies: improving online ethos, establishing rapport, maintaining efficient communication turn-taking, securing virtual trust, and preserving immediacy.