Your data: Key Questions and Answers

Thank you for visiting this website. We hope you enjoy learning more about the Nestlé Nutrition Institute and our services.

We respect your right to privacy in the online world when you use our website and communicate electronically with us. We put in place all necessary measures to keep secure any personal information you give us.

It is fundamentally important that you are informed that the Nestlé Nutrition Institute is the Data Controller (please see Question 17) of your personal information. The principles set out in this Privacy Notice apply to all Data Controllers in the Nestlé Group.

We asked ourselves a number of key questions that we believe you would like answered about the personal information that you submit to us. These answers will inform you of your rights relating to your personal information and the measures that we take to maintain the privacy and security of this personal information. We trust you find this information helpful.

If you have any requests concerning your personal information or any queries with regard to these practices please contact us at the address given in Question 3 below.

Nestlé is a global company that uses the Internet to collect and process your personal information. This naturally involves the Processing and transmission of your personal information across borders.

This Privacy Notice provides you with all information necessary (in an easily accessible way) to make an informed choice as to whether to use this website and to send your personal information to Nestlé Nutrition Institute or not.

Therefore, by browsing this website and communicating electronically with us, you acknowledge and agree to our Processing of your indirect personal information (cookies, connection and system information) in the manner set out in this Privacy Notice.

If you ask us to provide a certain service to you (i.e. a competition, newsletter or new product details etc.) we will need additional direct personal information (name, address and e-mail address) from you. In this case, we will ask you for your express consent to collect and use this personal information. This personal information will be used only for the purposes for which you gave it to us.

If you have any questions regarding this Privacy Notice please contact us at the address given under Question 3 and we will be pleased to assist you with any additional questions you may have.

“Personal Information” can also be known as “Personal Data” and means any information relating to you as a natural person that is capable of directly or indirectly identifying you. (On websites this is typically at least your e-mail address).

“Processing of Personal Information” means any operation or set of operations which is performed upon your personal information whether or not by automatic means including collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction (i.e. effectively any activity that Nestlé Nutrition Institute performs on or with the personal information that you send us).

"Data Controller" is the organization alone or jointly that determines the purposes and means of the Processing of your personal information (i.e. the Nestlé entity operating this website and collecting your personal information), which here is the Nestlé Nutrition Institute.

"Third Party / Parties" for the purposes of this Privacy Notice means any company not under control of Nestlé through either direct or indirect ownership. "Nestlé Group" in this Privacy Notice all refer to Nestlé S.A., the ultimate parent company, and its subsidiary companies in which Nestlé S.A. has control through either direct or indirect ownership, as appropriate to the context.

Our e-mail address is: or a letter to: 
Nestlé Nutrition Institute, Rue-Entre-dex-Villes 10, 1814 La Tour de Peilz, Switzerland.

As the Nestlé Nutrition Institute is a Swiss-based company the laws that govern and apply to this website are those of Switzerland. For more detailed information please consult the Terms and Conditions of this website available by clicking on this link or directly on this website.

We will occasionally make changes and corrections to our Privacy Notice. Please check our Privacy Notice regularly to see the changes and how these may affect you.

In order to make the registration process easier, we use a one-time registration tool for this website.

From time to time, we may ask our website visitors to answer survey questions. Surveys generally will relate to the content of the website and our services. For the purposes of these surveys, we may add information obtained from cookies to your survey answers but no personally identifiable information will be requested. The personal information collected is not tied to any personal information that you may already have given to us. Personal information gathered from polls and surveys are for our internal use only but aggregated information (not capable of personally identifying anyone) may be shared with others.

This website provides you with the opportunity to e-mail a website address to another person. For this feature to work, we may need to collect your e-mail address and/or the e-mail addresses of those you send the website to. E-mail addresses collected in this way are not used for any purpose other than to fulfill your request. These e-mail addresses are not stored and are deleted immediately after your request is fulfilled.

We link to other websites to offer you an opportunity to review connected and interesting information related to the Nestlé Nutrition Institute. These Third Party websites are outside of our control and are not covered by this Privacy Notice. If you access other websites using the links provided, the operators of these websites may collect your personal information. Please ensure that you are satisfied with the privacy policies of these Third Party websites before you submit any personal information. We try, as far as we can, to ensure that all Third Party linked websites have equivalent measures for protection of your personal information, but we cannot be held responsible legally or otherwise for the activities, privacy policies or levels of privacy compliance of these Third Parties.

We may store the personal information that you send to us via this website in its databases such as its Customer Relationship Marketing database. Your personal information will be kept by us only for as long as is reasonably necessary taking into consideration our need to answer queries or resolve problems, provide improved and new services and comply with legal requirements under applicable law(s). This means that we may retain your personal information for a reasonable period after you stop using our services or stop using this website. After this period, your personal information will be deleted from all systems.

You have the right to have your personal information deleted at any time. Please see Question 14 - How can you see, check, change or delete the Personal Information you send to us (below)?

Spamming is where unsolicited e-mails are sent to you containing advertisements or marketing related materials without your consent.

We do NOT send SPAM e-mails. We ourselves use an anti-SPAM tool to protect our employees from SPAMMING. Sending e-mails without consent is illegal in many countries. We will not use your personal information (including your e-mail address) for direct marketing or follow-up communications unless you give us your EXPRESS permission. This is called "OPT-IN" consent.

Also, we do not share your personal information with any third party companies who will use your personal information for SPAM mails.

This website gives you the opportunity to receive marketing information by e-mail. Every e-mail sent by Nestlé will give you the opportunity at any time to stop receiving marketing e-mails.

If for some reason you believe you have received SPAM e-mail from a Nestlé Group company please inform us immediately at the address given. For address details please see Question 3 (above).

We do make use of tracking technologies (“Cookies”, “IP Addresses”, Log Files”, “Web Beacons”) to gather certain information such as browser type and operating system, referring page, path through site, domain of ISP etc. for the purpose of improving the use and functionality of this website and to better understand how visitors use the website and the tools and services offered on it. Tracking technologies help us tailor this website to your personal needs.


We use Cookies to improve the use and functionality of this website and to better understand how visitors use the website and the tools and services offered on it. The storage of Cookies on your computer provides an easy and convenient way for us to personalize or enhance your experience on this website and to make your next visit more enjoyable.

You can control tracking tools. In particular, your browser gives you the ability to delete or reject browser cookies. If you block cookies, certain features on our Sites may not work. Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. These features are not yet uniform, so note that our systems may not recognize Do Not Track headers or signals from some or all browsers. If you block or delete cookies, not all of the tracking that we have described in this Privacy Notice will stop.

If you like to learn more about our policy on Cookies and your rights, please visit the Nestlé Nutrition Institute Cookies Policy.

IP Addresses

We may keep track of Internet Protocol (IP) addresses to (among other things): (i) troubleshoot technical concerns, (ii) maintain website safety and security, (iii) restrict access to this website to certain users, and, (iv) better understand how the website is utilized. An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.

Log Files

We (or a third party on our behalf) may collect information in the form of logs files that record website activity and gather statistics about web users' browsing habits. These entries are generated anonymously, and help us gather (among other things) (i) a user’s browser type and operating system, (ii) information about a user’s session (such as the URL they came from, the date and time they visited the website, and which pages they've viewed on our website and for how long), and, (iii) other similar navigational or click-stream data. We also use information captured in log file for our internal marketing and demographic studies, so we can constantly improve and customize the online services we provide you. Log files are used internally only, and are not associated with any particular user.

Web Beacons

We may use web beacons (or clear GIFs) on the website or include them in the e-mail messages we send you. Web beacons (also known as “web bugs”) are small strings of code that provide a method of delivering a graphic image on a web page or in an email message for the purpose of transferring data back to us. The information collected via web beacons may include some of the information described in the IP Address section directly above, as well as information about how a user responds to an email campaign (e.g., the time the email is opened, where does the user link to from the email, etc.). We use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising and email auditing and reporting, and personalization.

Nestlé is a global company and your personal information may be transferred across international borders. Your personal information may also be transferred between different companies of the Nestlé Group located in different countries. We take the appropriate measures to maintain security of the personal information both during transit and at the receiving location. The server that makes this website available may be located outside the country from which you have accessed this website. The service provider for hosting this website is bound by a contract that ensures a high standard of privacy protection and requires (amongst other provisions) that it acts only on Nestlé instructions and implements all technical measures necessary on an ongoing basis to keep your personal information secure.

You have the right to ask us to provide you with all the information we store on you. You may also have your personal information deleted, corrected or revised by sending an e-mail to: or a letter to: Nestlé Nutrition Institute, Rue Entre-deux-Villes 10 - 1814 La Tour-de-Peilz - Switzerland.

Nestlé will never share your personal information with any Third Party business organization that intends to use it for direct marketing purposes unless you have given us specific permission to do this.

For Nestlé's policy on: (i) direct marketing by e-mail; (ii) your right to ask Nestlé at any time NOT to contact you by way of direct e-mail marketing; and (iii) also your right to delete your personal information from our systems – please see Questions 5 and 14.

We may share your personal information with other companies within the Nestlé Group of companies. We may also share your personal information with third parties but only in the strictly limited circumstances set out below:

We may share your personal information with other companies within the Nestlé Group of companies. We may also share your personal information with third parties but only in the strictly limited circumstances set out below:

  • We may supply your personal information to Third Parties (such as our internet service providers) who help us administer this website. Some of these business partners may be located outside the country where you accessed this website. Please see Question 6 – "Which countries will your personal information be sent to and why?" These Third Parties must at all times provide the same levels of security for your personal information as Nestlé and, where required, are bound by a legal agreement to keep your personal information private, secure and to process it only on the specific instructions of Nestlé.
  • We may also supply your personal information to government bodies and law enforcement agencies if: we are required to do so by the requirements of any applicable law; or if in our good faith judgment, such action is reasonably necessary to comply with legal process; to respond to any legal claims or actions; or to protect the rights of the Nestlé Group or its customers and the public.
  • We may, in a few limited circumstances, supply your personal information to potential acquirers of any relevant Nestlé business but provided that (i) we have contractually ensured that this information is kept private and secure; and (ii) that when supplying this personal information Nestlé complies with the applicable local laws.

We take all necessary measures to keep your personal information private and secure. Only authorized Nestlé Nutrition Institute Group staff, Third Party companies (i.e. service providers) staff or our business partners' authorized staff (who have contractually agreed to keep all information secure) have access to your personal information. All Nestlé Nutrition Institute staff who have access to your personal information are required to adhere to the Nestlé Nutrition Institute privacy principles and all Third Party employees who have access to your personal information have signed non-disclosure agreements. In addition, contracts are in place with Third Party companies that have access to your personal information, to make sure this information remains secure. To ensure your personal information is protected, we maintain a secure IT environment and have the appropriate measures in place to prevent unauthorized access (i.e. hacking).

Please see Question 15 – Who do we disclose your personal information to and why (above)?

We only collect personal information that YOU want to provide to us or that is needed to provide (and improve) our service to you. We collect direct personal information such as name, address and e-mail address as well as indirect information such as cookies, connection and system information.

You may want to give us your e-mail address, name, telephone number etc. so that we can provide you with information about the Nestlé Nutrition Institute and our services; invite you to our competitions or surveys; or just keep you updated about exciting nutrition news that you are interested in.

You can be confident that we take all necessary measures to keep any personal information you send to us private and secure.

VEVEY, July 2017
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